Returns & FAQ

This store sells digital products only. No physical items are shipped.

Please read the information below carefully before purchasing.

Digital Products & Downloads

All products available in this store are digital downloads (PDF files) delivered electronically.

Once your purchase is completed, you will receive access to the digital file.
Because digital products are delivered instantly and cannot be returned, all sales are final.

We do not offer refunds, returns, or exchanges for digital products.

Refund Policy

Due to the nature of digital products, refunds are not available.

Refunds will not be issued for:

  • Change of mind

  • Accidental purchases

  • Failure to read the product description

  • Incompatibility with your device or software

  • Lack of usage or dissatisfaction after download

Please make sure to review the product description carefully before completing your purchase.

Access & Download Issues

If you experience any issues accessing or downloading your digital product, we are happy to help.

Please contact us at:

planora-studio-shop@support.fourthwall.com

If you are unable to reach us through the address above, you may also contact:

assistenza.prodottidigitali@gmail.com

We will assist you in resolving any technical issues related to your purchase.

Cancellations

Orders for digital products cannot be canceled once the checkout process has been completed.

Usage & License

All digital products are provided under a personal-use license only, unless otherwise stated.

You may not resell, share, redistribute, or make the files publicly available in any form.

Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and other supported payment methods depending on your location.

Merchant of Record

Payments and order processing are handled by Fourthwall.com, which acts as the Merchant of Record for this store.

For any order-related inquiries, please contact us using the email addresses listed above.